Monday, December 8, 2008

Why Should Small Businesses Be Treated Differently?

By Jacky Tai
I am often asked if there are special rules of branding for small businesses to follow. The reason I get this question a lot is that the moment small business owners see the big brands that I use as case studies of companies that have grown from a struggling two-man start-up to successful global brands using these 10 rules, their eyes glaze over and their minds go, “Ah! These rules apply only to big brands. I am a small business. These rules don’t apply to me.”

Well, I have good news and I have bad news. The bad news is that there are no special rules of branding for small businesses to follow. Too bad. Just because you are small doesn’t mean you get special treatment. But the good news is that the rules of branding are like Mathematics. One Plus One Equals Two. They are universal. The same rules apply whether you are big or small.

Wake Up, Small Business Owners!
If you are still thinking that the rules of branding don’t apply to you because you are just a small business, snap out of it. The survival of your business may very well depend on it.

Wake up, and see beyond what those big brands are today. Wake up, and look deep into their past. And I can guarantee that you will discover a simple truth: Every big, successful brand today started life as a small, struggling start-up. Not that much different from your company and maybe a lot worse off than you are right now.

Coca-Cola was once a struggling start-up.
General Electric was once a struggling start-up.
Microsoft was once a struggling start-up.
Apple was once a struggling start-up.
Google was once a struggling start-up.
Dell was once a struggling start-up.
Sony was once a struggling start-up.

I can go on and on and on.
But these companies didn’t go around asking brand gurus if there are any rules of branding that small, struggling businesses like theirs can follow. They looked for rules and strategies that can help to transform their small, struggling businesses into big, powerful global brands. And they applied those rules of branding to their businesses consistently and they became successful.

If they had followed some rules of branding for small businesses, then they would have remained a small business today. That is the lesson that you need to learn and learn fast. Not all of you will become a big global brand. The truth of the matter is that most of you will remain relatively small. The truth of the matter is that many small businesses will even fail.

But if you know the rules of branding, and you use them, you give your business a fighting chance of surviving the passage of time and brutal competition. You give your small business the hope of becoming a medium-sized business tomorrow. And once you become a medium-sized business, who knows what might happen the day after.

What Are The Rules Of Branding?
I will mention those rules here very briefly due to space constraints:

Rule No. 1 – The winner of the branding war is the one that creates a better perception.
Rule No. 2 – The best way to create a great perception is to get into the mind first and the best way into the mind first is to get into the market first.
Rule No. 3 – If you are not first, create a new category that you can be first in and promote that category, NOT your brand.
Rule No. 4 – Focus.
Rule No. 5 – Differentiate your brand unless you are prepared to sell really cheap.
Rule No. 6 – Use PR for brand building, advertising for maintenance.
Rule No. 7 – Find a great name.
Rule No. 8 – Be consistent.
Rule No. 9 – Make sure your brand has an enemy to fight, be it another brand or a problem.
Rule No. 10 – When the core brand is big and strong, don’t line extend the brand but launch a new one to cater to a new market/category.

Jacky Tai is a Principal Consultant of StrategiCom (, a B2B branding specialist headquartered in Singapore and operating in 11 cities including Kuala Lumpur. As Principal Consultant of StrategiCom, Jacky works with a crack team of talented consultants and researchers to help B2B companies across various industries gain an unfair advantage over competitors by effectively differentiating, dramatising and communicating the brand. Jacky is the author of two highly-acclaimed branding books – Transforming Your Business Into A Brand (2007) and Killer Differentiators (2008). He can be reached at jacky.tai@strategicom.comThis e-mail address is being protected from spambots, you need JavaScript enabled to view it .


Ex Global Marketing Officer of Procter & Gamble Jim Stengel gave a stinging account of how the marketing landscape is heading, quoting authors who has made similar predictions way before the current world financial meltdown.

Jim, who recently retired as Global Marketing Officer of Procter & Gamble, oversaw a US$8 billion advertising budget and had organizational responsibilities for nearly 7,000 people. A prolific writer and speaker, Jim is best known for having invigorated P&G’s marketing culture.

Speaking at the inaugural star-studded Global Brand Forum event in Malaysia today, he started by paying tribute to Malaysia’s commitment to the Malaysia’s Most Valuable Brands (MMVB) study done by the industry with partners Interbrand and The Edge.

Jim’s 5Ms encompass:

1. Make Brand Ideals the Foundation. He cites how Brand China took off with the Olympics Opening Ceremony reflecting its people’s will, talent and character. As a result, the previous snide remark of ‘Made in China’ is back with a new sense of pride in ‘Made By China’.

2. Master the Power of Inclusive Marketing. Using Samsung as a case in point Jim articulated how everyone is a stakeholder in the branding process. From the Chairman of Samsung all the way down to the consumer.

3. Manage People Not Objectives. Conceding that this is a difficult mantra to execute, he convinced the packed ballroom at the Palace of Golden Horses that managing people who create, promote and consume the brand will naturally lead to financial success. Not the other way round.

4. Mission Drives Margins. Jim questioned the text-book approach to success as he spoke about how managing inspirational ideals automatically aligns organizations into the correct forward-thinking mindset. He referenced how the fortunes of Pampers, P&G’s No. 1 brand, shifted when he repositioned it from a nappy-diaper-thingy into a proposition that helped mothers in their babies’ development.

5. Measure what Matters. Jim says the metrics has changed. Measurement of results must take into account Emotional Equity and the humanity of brands. Sharing notes from the book Firms of Endearment, he said that this has been proven statistically.

In closing, his parting statement challenged the mood of the current economic scenario: “The Time for Asia is Now!”

Malaysia’s Deputy Prime Minister YAB Datuk Seri Najib Tun Razak also sat in the ensuing panel discussion and conferred the GBF Malaysian Brand Icon Award to AirAsia CEO Dato’ Tony Fernandes. Tony looked euphoric than ever with the ‘opening of the skies’ between Singapore and KL which saw his low-cost carrier begin the first of its seven daily flights from Singapore to Kuala Lumpur on Monday!

Sunday, November 23, 2008

Friday, November 14, 2008

Missing Pages for Module 3: Accounting Principles

Hello, please be informed that enclosed are the missing pages from DK02: Accounting Principles notes page 14 and 19.

Saturday, November 8, 2008

Finally exams over...

Finally, examination for Module 2: Sales & Marketing Principles is over, but the assignment should be completed and submit before or by 22nd November. Please take note.

I do hope that all did well in the examination, it's kinda pretty tough without the remembering the chart, but hope that all well goes well. I do enjoy writing and answering the essay, but the clock is ticking away.. Hope i would have more time to write on the exam. If you guys have completed the assignment, then question 3 in the exam should be a piece of cake, at least that's what i thought.

For those who doesn't have a group study, it's time to set up your own group and meet at least once a week outside of studying day, this allow you to stick in a group and learn from each other through discussion and inputs from everyone.

*Derrick is crossing his finger*

Saturday, November 1, 2008

Important Topics for Exams

Just to share what our lecturer have told us today on the examinations.

1st Question - Marketing Concept (refer power point notes slide 14)
- Functionality of Yield Value
- what is the most important monitoring system

Difference between Marketing & Sales (slide 13)

Definations of Marketing (Slide 11)

Why satisfied customer may not lead to customer loyalty (slide 18)

The new relationship marketing, differences (slide 31)

Marketing Functions (slide 48)

Marketing research process flow (slide 55)

PEST Analysis (slide 56)

Competitive Pressures (slide 59)

Marketing Management (slide 65)

Module 2: Sales & Marketing WK 4

Guys, link below is the latest notes for downloads.

Monday, October 27, 2008

Assignment Question for PDEBM 17

From the case study of “A satisfied customer – will they remain?” understand the case.
Explain what is the marketing practice most probably done by Eumundi Jewel?
How MIS and marketing research does plays the role in Eumundi Jewel, explain briefly.

Why Hejja Jewels failed to create and retain loyal customer? What is your proposal to
Hejja Jewel if you are appointed as the consultant? Would BOS (Blue Ocean Strategy be applicable?

Topic: A satisfied customer – will they remain

Thursday, October 23, 2008

Pictures from the makan makan gathering :)

We have our very first class makan makan at UM campus on the 18th October 2008. Below are some of the pictures. We were all having fun and the food doesn't seems to finish. Cheers~

PDEBM 17 Group in Facebook :)

To my beloved classmate, I've created a group in Facebook and it's called PDEBM 17, please do add me on facebook and i'll send u the invite to the group :)


Dinner Organized by the Management of UMCCed

I've just got to know that there is a dinner organize by UMCCED for PDEBM & PDSM which would be held on 1st November 2008, Saturday at Puteri Park Hotel Kuala Lumpur which is situated at Jalan Raja Laut from 8pm-11pm and it's priced at RM35 per pax.

Any of you guys are go

Saturday, October 18, 2008

Module 2: Sales & Marketing WK 3

Guys, this is the latest notes from Lecturer for week 3.

Please click on the link below for the notes.

Sunday, October 12, 2008

Module 2: Sales & Marketing

Hello guys, was trying to share the notes through a blog.

Please do click on the link below for the notes on lecture 1 & 2.